Town City Cards are discount membership cards. Users can redeem any of the discounts listed on this website. You don’t have to live in the town or city to buy one. However, you must have a valid Town City Card to redeem the discounts.
How can I find our about new discounts?
Scan the back of your Town City Card it will take you to the Discount Map. New offers are listed first.
You can also search by Town & Category or by the business name.
What do I get when I purchase a Town City Card?
You are purchasing a printed Town City Card. Should the card be lost, stolen or damaged a new card will need to be purchased.
Where can I buy Town City Cards?
Direct from the website or from Knockhatch Adventure Park, Clambers (White Rock, Hastings) , Hastings Information Centre (Station Approach, Hastings) and The Post Office, High Street, Hailsham.
Do you offer Town City Cards as an Employee Benefit Scheme?
Yes, we have supplied Town City Cards for several large organisations. Town
City Cards can feature your logo and unique artwork. It's a cool way to show the world that you encourage your team to spend local. Please email hello@towncitycards.com for details.
Can Town City Cards be purchased and sold on behalf of charities and PFTAs?
Yes, we have supplied Town City Cards for several charities and PFTAs. Cards can be purchased at wholesale a rate and sold for a discounted rate. Please email hello@towncitycards.com for details.
Where can I use Town City Cards?
Town City Cards have different designs but you can use them with all of the attractions, businesses, restaurants & shops listed on this site.This means that if you own, for example, a Hastings Card you can use it it Battle, Bexhill, Eastbourne, Hailsham, Hastings, St Leonards and across East Sussex.
How can I redeem a Town City Cards discount?
You show your Town City Card and ask for the discount or offer. The business owner will check the expiry date on your card & give you the discount or offer.
Can I share my Town City Card?
Yes, you can. However, for some discounts you may need more than one Town City Card. Read the terms & conditions that are listed with every business profile.
Do I have to have a Town City Card to get the discount?
Yes, we have asked local businesses to only give you the discount when they have checked your valid Town City Card.
What are the differences between the different Town City Card variants?
Apart from the locally themed artwork they are the same. Town City Cards are accepted by all the businesses featured on this site.
What is a valid Town City Card ?
After the pandemic a limited number of Kickstarter Town City Cards were printed. These cards were printed with 'No Expiry Date'.
From the 1st April , Town City Cards will return to there annual expiry date,
Cards printed after 1st March 2023 will expire 30th June 2024. They will be avilable to purchase from mid April 2023.
If you purchase in April or May you will receive more than 12 months + membership.
When do Town City Cards expire?
Expiry dates are printed on Town City Cards.
Do I have to have a Town City Card to get the discount?
Yes, we have asked local businesses to only give you the discount when they have checked your valid Town City Card.
What happens if I lose my Town City Card?
You will need to purchase a new Town City Card.
What happens if I am refused a discount?
We have agreed all the discounts with the business owners. If you are refused the discount be polite & ask to speak to the manager.
When ever possible there will be a Town City Cards Featured Place window sticker on display. It looks like the back of a Town City Card.
They all have a feature page on this website. Show the place their terms & conditions. If they refuse to give you the discount please let us know and we will call them ourselves.
It may be that the offer has terms & conditions attached to it or there is a new member of staff who is unaware of the discount.
If you know a business has ceased trading, which sometimes happens, please let us know and we will contact the new owner or remove the feature page.
Contact us at hello@towncitycards.com if you need to raise an issue.
Town City Cards window stickers are displayed in attraction, shop & restaurant windows.
The business will also be featured on this website.
The stickers look like the back of your Town City Card and are green in colour.
How can I promote my business to Town City Card users ?
If you are an independent business we would love to recommend you to Town City Card members. Please sign up here:
https://towncitycards.com/joinus/
It's a free service.
We provide a feature page that Town City Card members will see.
We have a large social media following, but our members use the website to find you!
Can I change the discount /offer?
Yes you can, just send us a message and we will update your page. We are here to provide you with new & repeat customers.
Can I track Town City Card use?
Yes, Town City Cards printed after 1st April 2023 will have a unique ID number.
Could I have a limited number of discounts?
Yes you can.. Just let us know when the limited offer ends so we can update your profile.
Can I withdraw from the partnership?
Yes, please give us a 14 day notice period. We will add an expiry date to your offer. Your feature page will then be unpublished.
Can I return to the website?
We would be delighted to welcome you back.
Can I buy Town City Cards at wholesale prices?
Yes, please click wholesale in the menu or footer.
We provide Town City Cards for you to sell or to giveaway to your staff or customers.
Thank you for reading these FAQs.
Updated 5th March 2023.
FEATURED PLACE
TO DATE